NYCOMCO Product Detail
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Zetron ACOM Command & Control
ACOM Command & Control is designed to meet the complex demands of mission-critical communication centers throughout the world. With its combination of advanced telephony capabilities and radio integration, ACOM delivers a robust, command, and control system, whether centralized or distributed, with unparalleled operational efficiency. Engineered with customization in mind, an extensive feature set, enterprise-class server architecture, and end-to-end resiliency, ACOM offers the most complete mission-critical communications solution. Give your command & control center “The Power to Respond”, enabling your dispatch console operators to connect, organize, and inform. The ACOM Command & Control platform is an end-to-end solution bringing both voice and data communication together to enable operators to orchestrate field personnel conveying situational awareness and response plans.
ACOM is based on Zetron’s proven platform that serves at the center of complex dispatch operations throughout the world. ACOM generates some of the highest rates of customer satisfaction and loyalty in the industry.
Scaling from a few consoles to hundreds and with support for more interfaces than any other system, ACOM gives you the vital connections you need, when you need them, quickly and efficiently. Whether in an emergency or large-scale event, ACOM gives you more control when you need to operate across equipment, departments, agencies, and jurisdictions.
ACOM supports a broad range of telephony technologies, including SIP, ISDN, and QSig; signaling protocols and radio protocols; standards-based radio interfaces such as Project 25, TETRA, DMR, and NXDN; and interfaces to conventional and proprietary systems and technologies.
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Bandwidth Efficient
ACOM Command & Control ensures that IP connectivity is used efficiently and bandwidth is available when you need it most—during critical times and when network traffic is at its peak. That’s because the system utilizes a consolidated audio stream to the console that allows an operator to select any or all resources simultaneously without affecting the IP-network bandwidth to the console.
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Customization, Evolved
Let our professionally trained customer fulfillment team work with you to help define what your command & control system needs are. From how the screens work, or how resources appear to how your operations are handled. The UI is designed to give you the look and feel you want and your organization requires. ACOM is designed to offer scalable configurations to easily evolve with your operational changes. With its enterprise-class server architecture and high-capacity, ACOM can be updated and expanded as the need arises without requiring additional expensive hardware.
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Delivering the Security of True End-to-End Encryption
ACOM’s full end-to-end encryption is designed to keep your communications secure. DES and AES encryption are integral features of the ACOM interfaces. In addition, ACOM supports the use of a Key Fill Device or connection to a Key Management Facility for Over-the-Network Rekeying.
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Enhanced Broadband Push-To-Talk
With the emergence of LTE networks, users are looking to augment their LMR systems with Broadband Push-To-Talk (PTT) platforms while consolidating operations with data-centric applications to increase productivity. ACOM not only provides the ability to integrate with Commercial Broadband Push-To-Talk services but also connects to existing LMR networks.
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High Availability
ACOM delivers the industry’s highest levels of reliability, so it stays up and running ensuring your communications get through, even if a fault condition occurs. From dual network connections, dual power, to hot-standby capability for all core controller services.
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Mobile & Remote Support
Quickly and securely setup temporary, back-up, or mobile training positions with just a laptop or tablet and a USB headset. Unlike other console solutions, which are limited to a few channels, ACOM provides no channel limit, giving you the full resource capabilities of the console system, at a fraction of the cost of a fixed console position.
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Optimal Performance
Built-in IP-diagnostic tools and web-based system-management capabilities simplify system maintenance and error diagnosis. It monitors and reports the health of the network to ensure it’s running efficiently. This helps keep your mission critical systems running at optimal performance; therefore, keeping your cost of ownership low.
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Powerful Call Management
The ACOM’s Call Management feature allows you to determine how calls are viewed, prioritized, and handled. Areas of Interest and Call Stacks working together, allow call activity to be tracked by supervisors to ensure staffing levels match the current call needs.
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Smart Audio Routing
Scripted audio files allow the ACOM console to have any audio input source directed to any audio output. Audio levels can be automatically adjusted based on the operator’s console selections, configured to the needs of the control room without making expensive hard-coded software changes.
Management
Compliant with the Following Certifications:
Compliant with the following certifications:
FCC Part 15 (USA), CE (Europe),
RCM (Australia), CS-03 (Canada).
EMC Compliance Standards:
FCC Part 15 – Radiated & Conducted Emissions
(USA), ICES-003 – Radiated & Conducted
Emissions (Canada), EN 55022 – Radiated & Conducted
Emissions (Europe & Australia, EN 55024 – Immunity
(Europe).
Safety Compliance Standards:
AS/NZS 60950 (Australia).
Telecommunications Compliance Standards (where applicable):
AS/ACIF S002 (Australia), AS/ACIF S003 (Australia),
AS/ACIF S016 (Australia).
Network Interface
Infrastructure:
100 Mbps minimum, full-duplex Ethernet.
Switches and routers must be multicast aware.
Mission-critical applications should use a
dedicated network.
IP Addressing:
Media controller–static; console –static.
Packet Delay:
< 40 ms for LAN environments; < 500ms
seconds for long-haul (long- delay) environments.
Packet Jitter:
< 20 ms (< 40 ms for non-mission critical).
Packet Loss:
< 0.1% (< 1% for non-mission critical).
Transport:
Must be fully routed (i.e., no address translation)
VLAN Support:
Recommended. Provided by network
infrastructure equipment.
WAN Interface:
VPN interfacing required via network
infrastructure equipment.
Performance Characteristics
ACOM Radio Gateway: Power Consumption
1A @ 10.5 VDC
Conventional Services Gateway: Power Consumption
2A @ 48VDC
Core Server: Power Consumption
4.8 – 2.4A, using 350W
(100-240 VAC) redundant power
Media Dock: Power Consumption
3W, 200mA (no speakers)
21W (with speakers)
Physical Characteristics
ACOM Radio Gateway: Dimensions
31.75 x 191 x 254 mm
1.25 x 7.5 x 10 in
ACOM Radio Gateway: Temperatures
0 to +50°C
ACOM Radio Gateway: Weight
2 lbs (0.91 kg)
Conventional Services Gateway: Dimensions
42.8 x 434 x 607 mm
1.68 x 17.08 x 23.89 in
Conventional Services Gateway: Temperatures
0 to +50°C Humidity: 95% RH at 45 degrees C, non-condensing
Conventional Services Gateway: Weight
12.46 lbs (5.05 kg)*
Core Server: Dimensions
643 x 483 x 43mm
2.1 ft x 1.58 ft x 1.69 in
Core Server: Temperatures
10°C to 35°C (50°F to 95°F) at 10% to 80% relative humidity
Core Server: Weight
42.55 lbs (19.3kg)
Media Dock: Dimensions
64 x 192 x 254 mm
2.5 x 7.5 x 10 in
Media Dock: Temperatures
0 to +60 Celsius
Media Dock: Weight
2.6 lbs (1.2 kg)